Goods purchased in the mattytales.com online store are covered by a quality guarantee from the manufacturer, which is valid throughout Ukraine.

If necessary, you can exchange or return the goods purchased in the mattytales.com online store no later than 14 calendar days from the date of receipt (in accordance with the Law of Ukraine "On Protection of Consumer Rights" dated 12.05.1991 No. 1023-XII).

Return or exchange the goods within the period established by the Law of Ukraine “On Consumer Protection”. To do this, simply contact the manager by calling +380679877417. You will receive a comprehensive answer on how you can return the goods.

Mandatory return conditions:

  • preservation of the order's merchandise appearance (packaging, tags, labels)
  • and its consumer properties (the product was not in operation, was not used).

The refund is made after the product is inspected by the examination department.

If the fact of exploitation of the product is detected, exchange and return are not possible.

If you need to return or exchange the product, please contact our managers at +380632796415, which is listed on the website. They will inform you of all the details and discuss the details of the return.

If you have any questions about warranty or returns.

You can contact us by email: care@mattytales.com