{"id":30976,"date":"2026-02-24T16:09:11","date_gmt":"2026-02-24T14:09:11","guid":{"rendered":"https:\/\/mattytales.com\/?page_id=30976"},"modified":"2026-05-12T16:11:47","modified_gmt":"2026-05-12T13:11:47","slug":"exchange-return","status":"publish","type":"page","link":"https:\/\/mattytales.com\/en\/exchange-return","title":{"rendered":"Exchange and return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30976\" class=\"elementor elementor-30976\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8dfcfd0 e-flex e-con-boxed e-con e-parent\" data-id=\"8dfcfd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36cb940 e-con-full e-flex e-con e-child\" data-id=\"36cb940\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-012beab elementor-widget elementor-widget-wd_text_block\" data-id=\"012beab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Goods purchased in the mattytales.com online store are covered by a quality guarantee from the manufacturer, which is valid throughout Ukraine.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d44b4b8 elementor-widget elementor-widget-wd_text_block\" data-id=\"d44b4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If necessary, you can exchange or return the goods purchased in the mattytales.com online store no later than 14 calendar days from the date of receipt (in accordance with the Law of Ukraine &quot;On Protection of Consumer Rights&quot; dated 12.05.1991 No. 1023-XII).<\/p>\n<p>Return or exchange the goods within the period established by the Law of Ukraine \u201cOn Consumer Protection\u201d. To do this, simply contact the manager by calling +380679877417. You will receive a comprehensive answer on how you can return the goods.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9789fe wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"e9789fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Mandatory return conditions:<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16a5349 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"16a5349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">preservation of the order&#039;s merchandise appearance (packaging, tags, labels)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">and its consumer properties (the product was not in operation, was not used).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2095f77 elementor-widget elementor-widget-wd_text_block\" data-id=\"2095f77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>The refund is made after the product is inspected by the examination department.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d60c338 elementor-widget elementor-widget-wd_text_block\" data-id=\"d60c338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If the fact of exploitation of the product is detected, exchange and return are not possible.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c17191 elementor-widget elementor-widget-wd_text_block\" data-id=\"4c17191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If you need to return or exchange the product, please contact our managers at +380632796415, which is listed on the website. They will inform you of all the details and discuss the details of the return.<\/p><p>If you have any questions about warranty or returns.<\/p><p>You can contact us by email: <span class=\"wd-list-content list-content\"><a href=\"mailto:care@mattytales.com\">care@mattytales.com<\/a><\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430 \u0442\u043e\u0432\u0430\u0440\u0438, \u043f\u0440\u0438\u0434\u0431\u0430\u043d\u0456 \u0432 \u0456\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0456 mattytales.com, \u043f\u043e\u0448\u0438\u0440\u044e\u0454\u0442\u044c\u0441\u044f \u0433\u0430\u0440\u0430\u043d\u0442\u0456\u044f \u044f\u043a\u043e\u0441\u0442\u0456 \u0432\u0456\u0434 \u0432\u0438\u0440\u043e\u0431\u043d\u0438\u043a\u0430, \u0449\u043e \u0434\u0456\u0454 \u043d\u0430 \u0432\u0441\u0456\u0439 \u0442\u0435\u0440\u0438\u0442\u043e\u0440\u0456\u0457 \u0423\u043a\u0440\u0430\u0457\u043d\u0438. \u0423 \u0440\u0430\u0437\u0456 \u043f\u043e\u0442\u0440\u0435\u0431\u0438<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30976","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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